When running an eCommerce business, efficient logistics can be the difference between a satisfied repeat customer and a lost sale. Understanding how to ship with DHL can significantly streamline your operations and enhance your delivery reliability.
DHL is one of the most trusted international couriers in the world, offering fast, traceable, and secure services to over 220 countries and territories.
This guide breaks down the essentials of DHL shipping preparation and requirements, from packaging to documentation, so you can ship with confidence both within Australia and globally.
Why Choose DHL?
Before diving into the process, it’s worth understanding why so many eCommerce sellers rely on DHL.
With express delivery, real-time tracking, and customs expertise, DHL is particularly strong for cross-border shipping and time-sensitive deliveries. For those shipping electronics, fashion items, small parcels, or branded goods, DHL offers peace of mind with insured shipping and reliable timeframes.
That said, maximising benefits begins with understanding and meeting DHL’s shipping requirements. Mistakes in packaging or documentation can result in costly delays or rejected shipments.
DHL Shipping Requirements: What You Need to Know
Whether you’re sending a single parcel or multiple packages, every shipment must meet core DHL shipping requirements to be accepted into the network. These include:
Accurate Shipment Details
Each parcel must be accompanied by an Air Waybill (AWB). This is a document that contains all key shipping details including the sender’s and receiver’s addresses, declared value, package dimensions, and service level. Any errors or missing information can delay processing.
Customs Documentation
For international shipments, a commercial invoice or pro forma invoice is required. This outlines what is in the shipment, its value, origin, and purpose (e.g., sale, gift, return). Inaccurate or incomplete customs information is one of the leading causes of shipment delays.
Prohibited Items
Certain items are restricted or outright banned from being shipped via DHL, especially across international borders. These include dangerous goods, weapons, perishables, and certain types of batteries. eCommerce sellers must be aware of these to avoid legal and logistical issues.
DHL Shipping Preparation: Step-by-Step Guide
Proper preparation plays a crucial role in ensuring your shipment reaches its destination quickly and safely. Here's how eCommerce businesses should approach DHL shipping preparation.
Step 1: Choose the Right Packaging
The quality and type of packaging you use affects the safety of your goods during transit. Poor packaging can result in damages, which lead to refunds, complaints, and bad reviews.
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Use sturdy mailing boxes: Choose new, double-walled corrugated cardboard boxes that suit the weight of your item. Avoid reusing damaged boxes.
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Match the box to the item: Too much empty space can lead to movement and breakage. Too small, and the box might burst.
Step 2: Cushioning and Internal Protection
Once the box is chosen, internal protection is critical:
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Use protective packaging, such as bubble wrap, foam wrap, or packing peanuts for fragile items.
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Place heavier items at the bottom and lighter ones on top.
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Ensure nothing rattles when the box is gently shaken.
This is a crucial step in preparing parcels for DHL, especially for international transit, where boxes are subject to more handling.
Step 3: Sealing Your Parcel
All seams should be sealed using pressure-sensitive plastic or reinforced tape. Avoid string, rope, or wrapping paper. For heavier boxes, consider additional strapping or edge protection.
DHL Packaging Guidelines: The Do’s and Don’ts
Following DHL packaging guidelines helps prevent damage, speed up handling, and ensure your parcel stays in transit.
Do:
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Leave at least 6 cm between the item and the box edge.
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Protect sharp edges or protrusions.
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Label your package clearly and place documentation in a waterproof pouch.
Don’t:
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Overstuff boxes or use containers that bulge.
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Use decorative wrapping or irregular shapes that make handling harder.
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Include restricted or improperly declared goods.
When your packaging meets these criteria, your shipment is more likely to be delivered on time and without issues.
Preparing Parcels for DHL: Labelling and Documentation
Each parcel must display the AWB and relevant customs documentation on the top surface of the box. Avoid wrapping tape over the barcode or placing the label on seams or edges. Ensure:
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The label is straight and legible.
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The barcode is unobstructed.
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No old shipping labels are left on reused packaging.
For multiple parcels in one shipment, label them “1 of 3,” “2 of 3,” etc. and include copies of the AWB on each box.
Preparing Parcels for DHL: eCommerce-Specific Tips
Batch Process Shipments
If you receive multiple orders daily, batching your shipments at the end of the business day can save you time and make pickup coordination easier.
Automate Label Creation
Using tools that integrate your eCommerce platform with DHL allows you to automate the generation of AWBs and invoices.
Pre-check Duties and Taxes
Be aware of whether you're sending on a DDP (Delivered Duty Paid) or DAP (Delivered at Place) basis. This will affect who is responsible for customs charges and may impact customer satisfaction.
DHL International Shipping: Key Considerations
When sending parcels overseas, DHL international shipping requires additional care:
Customs Regulations
Each country has its own list of restricted and prohibited items. Always check local import laws before shipping. Some countries require additional documentation or product certifications.
Delivery Times
While DHL offers express international shipping to many major cities in 2–5 business days, remote destinations may take longer. Communicate realistic delivery windows to your customers.
Trackability
DHL’s tracking system provides detailed updates at every stage, which you can pass on to your customers. This is especially important for high-value goods or time-sensitive deliveries.
How to Ship with DHL: A Summary
1. Package your item securely using appropriate boxes and cushioning.
2. Create your shipping label (AWB) using DHL’s online tools or platform integrations.
3. Print and attach the label, making sure it is clearly visible and accurate.
4. Include all necessary customs documentation, especially for international shipments.
5. Schedule a pickup or drop the parcel off at your nearest DHL Service Point.
6. Track the shipment and monitor for delivery confirmation.
When It Comes To Service, We Deliver
Shipping with DHL doesn’t have to be complicated. With the right preparation, your business can take advantage of their fast and reliable global network.
That's why you need eBPak, we supply all the high-quality packaging materials you need to meet DHL’s standards and protect your products in transit. From sturdy boxes and to tape and labels, we help you prepare every parcel like a pro.
Make every shipment count - choose quality packaging and ship with confidence.